VoIP Call Recording
Good news for Mac Users for VoIP recording software is now available from VONaLink. SoloRecord is a good addition to your arsenal of VoIP software and allows the use of a computer for applications such as dispute settlements and other incidents where recordings of customer transactions with staff are vital as evidence. The normal way most companies treat these types of calls before the advent of VoIP was to have a transcriber encode the conversations that were recorded through other means such as manual recorders and such. Tested to work on the Mac Osx Leopard and it has been designed to work with all SIP standard systems such as Vonage. The software has a popup window which prepares the system for recording as a call is received making use easy and fast. Calls can be recorded in WAV format or as a compressed audio file to address limited space requirements. The software has the ability to automatically use the caller id of the incoming call and compares it against the phonebook for reference data. Unwanted callers can be tagged in a provided exclusions list lessening wasted time taking unnecessary calls.